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Payment Policy

Last updated: May 2026

1. How Billing Works

AMSC Performance training programs are monthly subscriptions billed in Kenyan Shillings (KES). Your billing cycle is 30 days, starting from your training start date. The same date recurs each month as your payment due date.

  • First payment is required and must be confirmed before your first training session begins.
  • Accepted payment methods: Paystack (card or M-Pesa) and IntaSend (M-Pesa).
  • Your billing date is set by AMSC when your training starts and does not change unless explicitly agreed.

2. Payment Dates & Late Payment

Payment is due on the same date each month. A 7-day grace period applies after your due date — training continues normally during this window.

  • If payment is not received within 7 days of the due date, your training access may be suspended.
  • Training is reinstated automatically once payment is confirmed — no additional steps required.
  • Repeated late payments may result in your subscription being reviewed or cancelled at AMSC's discretion.

3. Cancellation

You may cancel your subscription at any time. There is no minimum commitment period beyond your current billing cycle.

  • Cancellation takes effect at the end of your current 30-day billing cycle. You will not be charged for the next cycle.
  • To cancel, notify AMSC at least 24 hours before your next billing date via Instagram, WhatsApp, or email (see Contact section).
  • Sessions already scheduled within your current paid cycle remain accessible after submitting a cancellation notice.
  • Cancellation requests received after a billing date has passed will apply from the following cycle.

4. No Refunds

Monthly subscription fees are non-refundable once a billing cycle has commenced. This applies regardless of how many sessions were attended during that period.

  • Unused training days within a paid cycle are not refunded.
  • Partial refunds are not available for mid-cycle cancellations.
  • Exceptions are not guaranteed and are handled entirely at AMSC's sole discretion on a case-by-case basis.

5. Training Pauses

If you need to temporarily stop training due to injury, travel, or another valid personal reason, you may request a pause by contacting AMSC directly. Pauses are not automatic — they require explicit approval from AMSC.

  • Each pause request is reviewed individually. Not all requests will be approved.
  • A training pause does not automatically entitle you to a refund, credit, or extension.
  • In exceptional circumstances (e.g., a serious injury or medical emergency), unused days from a paid month may be credited to your next billing cycle at AMSC's sole discretion.
  • Any credits granted are one-time and non-transferable.

6. Payment Methods

We currently accept the following payment methods:

  • Card via Paystack: Your card is stored securely and renews automatically each billing cycle. Ensure your card is valid and has sufficient funds on your billing date to avoid interruptions.
  • M-Pesa via Paystack or IntaSend: Manual payment is required each cycle using the secure payment link sent to you. M-Pesa payments must be completed within the 7-day grace window to maintain uninterrupted access.

AMSC is not responsible for payment failures caused by insufficient funds, expired cards, or M-Pesa service interruptions. It remains your responsibility to ensure payment is completed on time.

7. Contact

For billing questions, payment issues, cancellation requests, or pause inquiries, reach us through any of the following:

We aim to respond to all billing queries within 1 business day.

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